Feb, 26
07:30 – 08:30 – Registration and Welcome Coffee
08:30 – 09:00 – Seminar Opening
09:00 – 09:40 – International Keynote Speaker
Peter Bendor-Samuel, CEO, Everest Group
Opportunities for Brazil in the International Market
09:40 – 10:30 – Keynote Speaker
Caio Silva, Director, TIVIT
New Outsourcing Model to Leverage Brazilian Expertise
10:20 – 11:00 – Keynote Speaker
Roni Wajnberg, Manager Mobility Solutions, Oi
11:00 – 11:30 – Coffee Break and Networking
11:30 – 12:10 – International Keynote Speaker
Paul Schmidt, partner, TPI
Captives versus Third Party Outsourcing – Current Trends
12:10 – 01:10 – Panel: The Role of the Deal Advisors
Panelists: Deal Advisors
01:10 – 02:10 – Lunch and Networking
02:10 – 05:10 – Parallel Sessions
Session: Captives
02:10 – 02:40 – The Selection of a Service Provider: how to Balance Cost and Risk
Xavier Rambaud, CIO, Rhodia
02:40 – 03:10 – Brazilian Multinationals: Virtual Global Workforce
Stefan Lepecki, CIO, Braskem
03:10 – 03:40 – How to Benefit from India Spillover
João Lencioni, CIO, GE Latin America
03:40 – 04:10 – Coffee Break and Networking
04:10 – 05:10 – Panel: How to Promote Brazilian Captives in the Corporation and how to Attract new Captives to Brazil
Panelists: William Juliano (Sabic IP) and Deal Advisors
Session: Service Providers
02:10 – 02:40 – Brazil as a Regional Hub
Marco Stefanini, CIO, Stefanini IT Solutions
02:40 – 03:10 – From Local Partnership to Global Outsourcing
Eduard de Lange, Director, TIVIT
03:10 – 03:40 – Politec
03:40 – 04:10 – Coffee Break and Networking
04:10 – 05:10 – Special cases presented by clients
Session: BPO + KPO
02:10 – 02:40 – Expanding the Horizon of the Contact Centers
Algar Call Center Services
02:40 – 03:10 – Outsourcing of Medical Image Diagnostics
Teresa Sacchetta, CIO, Fleury Diagnostics
03:10 – 03:40 – Business Process Outsourcing of Financial Services
Eduardo Sá Freitas, Country Manager, ACS
03:40 – 04:10 – Coffee Break and Networking
04:10 – 05:10 – Panel: Expanding BPO in the United States: Success Factors
Panelists: Humberto Andrade (Infosys)
Feb, 27
08:00 – 09:00 – Registration and Welcome Coffee
09:00 – 09:40 – International Keynote Speaker
Ben Trowbridge, CEO, Alsbridge
The BPO International Landscape
09:40 – 10:30 – Keynote Speaker
Carlos Raposo, General Manager HRO/BPO Latin America, Hewitt Associates
Human Resources Outsourcing as an Strategic Tool
10:20 – 11:00 – Keynote Speaker
Ricardo Horta, Product Manager, Halogica
Outsourcing, the Search for the State of Art
11:00 – 11:30 – Coffee Break and Networking
11:30 – 12:10 – International Keynote Speaker
William Juliano, CIO, Sabic Innovative Plastic (ex GE Plastic)
A Vision from a Global CIO: Positioning the Brazilian Business in North America
12:10 – 01:10 – Panel: How Global Players Select Locations for Outsourcing Delivery
Panelists: Directors of Technological Parks and Deal Advisors
01:10 – 02:10 – Lunch and Networking
02:10 – 02:50 – Keynote Speaker
Benjamin Quadros, President, BRQ
Brazilian Human Capital Scalability for the Global IT Market
02:50 – 03:30 – Keynote Speaker
Kenneth Fristchel, Director Business Development, CSC
03:30 – 04:10 – Keynote Speaker
CPM-Braxis
04:10 – 04:40 – Coffee Break and Networking
04:40 – 05:20 – International Keynote Speaker
Dheeshjith V. G., New Markets and Services, Infosys Technologies
Global Delivery Model for Indian Companies: a view from Infosys
05:20 – 05:50 – The Brazil Diaspora Network
Flavio Gynnszpan, Chairman, Brasil Outsourcing
William Juliano, CIO, Sabic Innovative Plastics
Humberto Andrade, Infosys Technologies
05:50 – Closing
