February, 26
07:30 – 08:30 – Registration and Welcome Coffee
08:30 – 09:00 – Seminar Opening
09:00 – 09:20 – Flavio Grynszpan, Chairman, Brasil Outsourcing
The Brazil Outsourcing Program
09:20 – 09:55 – International Keynote Speaker
Peter Bendor-Samuel, CEO, Everest Group
Opportunities for Brazil in the International Market
09:55 – 10:30 – Keynote Speaker
Caio Silva, Director, TIVIT
Preparation of Human Resources and Specialization in the Delivery Frame
10:30 – 11:05 – Keynote Speaker
Roni Wajnberg, Manager Mobility Solutions, Oi
Mobility Solutions for Companies
11:05 – 11:35 – Coffee Break and Networking
11:35 – 12:10 – International Keynote Speaker
Paul Schmidt, partner, TPI
Captive versus Outsourcing: A Strategic Client Perspective
12:10 – 13:00 – Panel: The Role of the Deal Advisors
Panelists: Ben Trowbridge (Alsbridge), Paul Schmidt (TPI), Peter Bendor-Samuel (Everest Group)
Moderator: Ricardo Neves (PricewaterhouseCoopers)
13:00 – 14:30 – Lunch and Networking
14:30 – 17:20 – Parallel Sessions
Session: Captive Centers
14:30 – 15:00 – Xavier Rambaud, CIO, Rhodia
Rhodia Feedback
15:00 – 15:30 – William Juliano, CIO, Sabic IP and Luiz Carlos Heiti Tomita, CIO, Philips Latin America
The Search for Talent
Moderator: Airton Passarelli, T-Systems
15:30 – 16:00 – João Lencioni, CIO, GE Latin America
How to Benefit from the India Spillover
16:00 – 16:50 – Panel: How to Promote Brazilian Captives in the Corporation and how to Attract new Captives to Brazil
Panelists: Paul Schmidt (TPI)
Xavier Rambaud (Rhodia)
Moderator: Sergio Alexandre (PricewaterhouseCoopers)
16:50 – 17:20 – Coffee Break and Networking
Session: Service Providers
14:30 – 15:00 – Marco Stefanini, CEO, Stefanini IT Solutions
Brazil as a Regional Hub
15:00 – 15:30 – Eduard de Lange, Director, TIVIT
From Local Partnership to Global Outsourcing
15:30 – 16:00 – Humberto Luiz Ribeiro, Business VP, Politec
16:00 – 16:50 – Panel: Special cases presented by clients
Moderator: Tania Nossa, CIO, Alcoa South America
Panelists: Rucelmar Reis, Financial Director, HSBC, Rogério Vinicius, Gerente de Infra-Estrutura, NET, Guilherme Jannotti, Samarco Mineração
16:50 – 17:20 – Coffee Break and Networking
Session: BPO + KPO
14:30 – 15:10 – Solemar Batista de Andrade, Business and IT Solutions Director, Algar Call Center Services
Expanding the Horizon of IT
15:10 – 15:40 – Outsourcing of Medical Image Diagnostics
Teresa Sacchetta, CIO, Fleury Diagnostics
15:40 – 16:10 – Eduardo Sá Freitas, Country Manager, Affiliated Computer Services-ACS
A Roadmap to South American Value Based Finance Delivery
16:10 – 16:50 – Panel: Expanding BPO in the United States: Success Factors
Panelists: Humberto Andrade (Business Development, Infosys)
16:50 – 17:20 – Coffee Break and Networking
17:20 – 17:55 – Keynote Speaker
Kenneth Fritschel, Director Business Development, CSC
From Tactical to Strategic: Accelerated Growth through an IT Service Partnership
February, 27
08:00 – 09:00 – Registration and Welcome Coffee
09:00 – 09:35 – International Keynote Speaker
Ben Trowbridge, CEO, Alsbridge
The BPO International Landscape
09:35 – 10:20 – Keynote Speaker
Carlos Raposo, General Manager HRO/BPO Latin America, Hewitt Associates
Human Resources Outsourcing as an Strategic Tool
10:20 – 10:55 – Keynote Speaker
Benjamin Quadros, President, BRQ
Training to Support the Offshore Scale
10:55 – 11:25 – Coffee Break and Networking
11:25 – 12:00 – Keynote Speaker
Ricardo Horta, Product Manager, Halógica Tecnologia
Outsourcing: The Search for the State of the Art
12:00 – 12:50 – Panel: How Global Players Select Locations for Outsourcing Delivery
Panelists: Peter Bendor-Samuel, CEO, Everest Group, Juraci Barbosa Sobrinho, President, Curitiba S.A., Alberto Portugal, Secretário de Ciência e Tecnologia, Minas Gerais
12:50 – 14:20 – Lunch and Networking
14:20 – 14:55 – Keynote Speaker
Adolfo Manzutti, Managed Services Manager, CPM-Braxis
Outsourcing of Infrastructure: Brazil as a Global Alternative
14:55 – 15:30 – Keynote Speaker
Martin Hackett, VP Infrastructure and Outsourcing Services, Unisys Brasil
15:30 – 16:05 – International Keynote Speaker
William Juliano, CIO, Sabic Innovative Plastic (ex-GE Plastic)
A Vision from a Global CIO: Positioning the Brazilian Business in North America
16:05 – 16:35 – Coffee Break and Networking
16:35 – 17:10 – International Keynote Speaker
Dheeshjith V.G., Head, New Markets and Services, Infosys Technologies
Global Delivery Model for Indian Companies: a view from Infosys
17:10 – 17:40 – The Brazil Diaspora Network
Flavio Grynszpan, Chairman, Brasil Outsourcing
William Juliano, CIO, Sabic Innovative Plastics
Humberto Andrade, Infosys Technologies
17:40 – Next Steps and Closing
Luiz Carlos Heiti Tomita, CIO, Philips Latin America
Flavio Grynszpan, Chairman, Brasil Outsourcing
